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IMPAC provides customer support
by email and by phone for all customers with an IMPAC oncology
management system, regardless of service contract. Customers may
email support requests to us at
support@impac.com.
Phone
Support Hours
IMPAC provides phone support for Multi-ACCESS and MOSAIQ during business hours, 8:00AM to
5:00PM local time, Monday-Friday. Customers that require phone
support outside of these hours may register for 24/5 phone support
as part of our Premium Support Package.
Support Call
Handling
IMPAC provides local support numbers based on the current geographic
distribution of our customers. IMPAC phone support is currently
provided in English, German, and French during business hours.
IMPAC advises customers outside of the countries listed below
to contact IMPAC support via their local Business Unit or via email
at
support@impac.com. An
IMPAC service representative will contact the customer by phone to
respond to the support issue if required.
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United States: |
1-800-488-4672 |
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Australia: |
1-800-420692 |
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Belgium: |
0800-71560 |
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France: |
0800-901281 |
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Germany: |
0800-664-4968 |
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Hong Kong: |
800-901702 |
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Ireland: |
1-800-570033 |
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Israel: |
1-80-9214848 |
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Italy: |
800-787669 |
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Netherlands: |
00 800 4672 2222 |
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New Zealand: |
0800-449224 |
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Portugal: |
8008-60282 |
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Singapore: |
800-1204294 |
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Spain: |
900-991937 |
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Sweden: |
020-79-3490 |
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Switzerland: |
0800-561563 |
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Taiwan: |
00801-13-7789 |
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United Kingdom: |
00-800-4672-2222 |
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Emergency phone support is
provided from 8:00AM to 8:00PM EST on IMPAC company holidays.
Customers should continue to contact their local
support number and the call be routed to the holiday support line as
required.
2008 IMPAC
Holidays
January 1 - New Year's Day
May 26 - Memorial Day
July 4 - Independence Day
September 1 - Labor Day
November 27 - Thanksgiving
November 28 - Thanksgiving
December 24 - Christmas Eve
December 25 - Christmas
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Oncology Management
