Since the company’s inception in 1990, IMPAC has always focused on continually improving our support services to best meet our customer needs. At IMPAC, we seek to provide the most innovative and advanced technologies in support of the IMPAC system.

Our web-based support offering does just that.

SupportPlus
SupportPlus is IMPAC’s dedicated customer support web portal that brings the full power of our support organization straight to your desktop. SupportPlus offers customers valuable resources on implementation, upgrades, and training as well as comprehensive technical documentation, troubleshooting tools, much more.

There is no limit to the number of SupportPlus accounts per site, but most of the features are restricted to customers with Standard or Premium support plans. Customers with Basic support will only have access to My IMPAC and Software Updates.

My IMPAC
My IMPAC is a feature of SupportPlus that gives customers direct access to their IMPAC account. This feature offers IMPAC customers an unmatched service advantage to actively monitor any support issues that may arise with the IMPAC oncology management system. With My IMPAC, customers can easily access up-to-date information regarding installed products, maintenance and support status, staff records, network profiles, and even service calls.

By providing the flexibility to enter, edit, and review support data and their calls online, IMPAC is able to maintain a constant dialogue with your center to ensure account information is always up-to-date and service issues are effectively addressed and resolved.