IMPAC has a long track record in maintaining high customer support standards and has experienced an unprecedented customer retention rate of more than 95% for its oncology management system over the last 15 years. IMPAC’s Premium Support Services help customers more fully leverage the IMPAC oncology management system through customized support resources.

"Since the company’s inception in 1990, IMPAC has always focused on continually improving our support services to best meet our customer needs," explained Leonard Lyons, vice president for Client Services. "Over the past four years, we have grown our staff every year by 30%, completely reengineered our internal education program, and developed new online support features to give our customers access to the most current, web-based support technology. Our new line of Premium Services allows us to continue meeting the evolving needs of our customers by providing enhanced services."

New Premium Support Services include Monthly Account Management, Test Server Configuration, Onsite Technical Service Visit, 24/5 Phone Support, and the Reporting Service Package. Customers who select the Premium Support Package will also receive complimentary training tuition for four days of in-house training at IMPAC offices or regional training.

Customers may add Premium Services to their service contract at any point in the service agreement. Fees for Premium Support Services are assessed annually in addition to the standard maintenance and support fee. Customers may also package all services under the Premium Support Package and introductory package pricing is available.

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For more information, please contact:

Sales Inquiries:
Kristie Lilje, Service Marketing Manager
IMPAC Medical Systems, Inc.
Tel: +1 650-224-5068, e-mail: sales@impac.com

Media Inquiries:
Lorna Murdock, Marketing Communications Manager
IMPAC Medical Systems, Inc.
Tel: +1 650-623-8937, e-mail: pr@impac.com



About IMPAC Medical Systems, Inc.
IMPAC Medical Systems, Inc., an Elekta company, provides healthcare information technology (IT) solutions that streamline clinical and business operations across the spectrum of cancer care. IMPAC’s open integration to multiple healthcare data and imaging systems offers oncology-specific patient charting and practice management, as well as best-of-breed systems for anatomic pathology, clinical laboratory, and cancer registry. With products that are used in association with diagnosis and treatment environments through long-term follow-up, IMPAC provides a comprehensive oncology management solution that helps improve overall communication, process efficiency, and the quality of patient care. For more information about IMPAC products and services, please call 888-GO-IMPAC or visit www.impac.com.

About Elekta
Elekta is an international medical-technology Group, providing meaningful clinical solutions, comprehensive information systems and services for improved cancer care and management of brain disorders. All of Elekta’s solutions employ non-invasive or minimally invasive techniques and are therefore clinically effective, gentle on the patient and cost-effective. With approx. 1700 employees, Elekta’s corporate headquarters is located in Stockholm, Sweden and the company is listed on the Stockholm Stock Exchange under the ticker EKTAb. For more information about Elekta’s products or services, please visit www.elekta.com..