Mountain View, CA, July 15, 2004
IMPAC Medical Systems, Inc. has achieved ISO
9001:2000 certification for its quality management system by BSI
Management Systems.
“ISO 9001:2000 certification reflects our commitment to truly
achieve and surpass our quality objectives,” said Thomas H. Faris,
IMPAC’s Vice President of Regulatory Affairs and Quality
Assurance. “We consider this to be a significant indication of the
dedication of the entire organization to meeting the tenets of our
Quality Policy: absolute customer satisfaction, inspiration and
advancement of our employees, and the continuous pursuit of more
effective and efficient operations."
IMPAC was previously certified to the ISO 9001:1994 standard,
which was required by many countries for the international
distribution of IMPAC’s medical device products. In a highly
regulated industry, IMPAC has stepped even further beyond the
minimal requirements to implement and become certified to ISO
9001:2000, which is now completely voluntary for medical device
manufacturers and provides extrinsic evidence of the
organization’s emphasis on customer satisfaction and continual
improvement.
The IMPAC Quality System is an internal operational management
system that provides mandatory process controls for the consistent
and effective design, development, testing, installation, and
service of all IMPAC products. The intended result comprises more
efficient and effective operations, a better understanding of the
needs and wants of the customers, and improved product and service
quality. The requirement to seek and implement improvements that
increase the value and quality of products and services is
integral
to the IMPAC Quality System.
“We will continue to reap the benefits of our investment in the
IMPAC Quality System. We have already seen improved consistency
and organizational communications across the board as a result of
the establishment of the IMPAC Quality System,” reflected Joseph
K. Jachinowski, IMPAC's President and CEO. "It is only through a
continual and total commitment to quality that we can hope to
perpetuate our hard-earned reputation for quality and customer
satisfaction." |
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Julie DeSantis
Public Relations Manager
IMPAC Medical Systems, Inc.
650-623-8883
pr@impac.com
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